# Refund policy

Last updated November 9, 2026

## Failed videos

Credits for videos that fail, or that you cancel before they finish, return to your balance automatically.

## Completed videos

A completed video uses its credits even if you would prefer another take, because the model has already run. If a video is unusable because of a technical fault, write to support@vife.ai and we will look at it.

## Welcome credits

Welcome credits have no cash value and cannot be refunded or exchanged.

## Purchases and subscriptions

For a duplicate charge, a billing error or a refund request, write to support@vife.ai from your account email with your receipt. You can cancel a subscription at any time from your account page; it stays active until the end of the paid period. This policy does not limit your rights under applicable consumer law.