Privacy policy

Source and usage analytics

We use first-party analytics cookies to understand where visitors come from and how they use the service. We record the referring domain, landing page and non-sensitive URL parameters, page views, sign-in, generation, download and checkout actions, approximate country and device type. After sign-in, these records are linked to your account. Analytics excludes form contents such as passwords, verification codes, payment details and generation input. We do not send this analytics data to advertising networks. Account-linked analytics records are deleted with the account.

What we collect

Your email address, name and sign-in data; the photos you upload; the descriptions you write; the videos you make; your credit balance and billing history; and basic technical logs. When you create an account, we keep a keyed hash of the network address you sign up from, never the address itself, so that welcome credits go to one account per network every 30 days.

How we store your photos and videos

Uploaded photos (PNG, JPEG or WebP, up to 10 MB each) are stored in cloud object storage at long, random, unlisted links, so the model can read them and your history can show them. Generated videos are stored by our model gateway at similar unlisted links and listed only in your account.

We keep your photos and videos while your account is open; there is no automatic deletion schedule. We delete them, or your whole account, when you ask us to, except where the law requires us to keep records such as invoices.

How we use it

To make your videos, show your history, process payments, prevent abuse and keep the service working. We do not sell your personal data, and we do not use your photos or videos to train AI models.

Service providers

Your photos and description are sent to our model provider only to make your videos. Payments are handled by Stripe and emails by our email provider. Each processes data only to provide its service.

Your rights

You can ask for a copy of your data, or for the deletion of your photos, videos or whole account, at any time by writing to support@vife.ai from the email address on your account.